Forward Air Terminal Customer Service/Dispatch in Kansas City, Missouri

Terminal Customer Service/Dispatch

Department: Forward Air LTL

Location: Kansas City, MO


Company Overview:

Forward Air Inc. is a publically traded (NASDQ: FWRD) and highly respected transportation and logistics Company with revenues of approximately $1B annually. We are a growth-oriented company that has doubled in size over the past 5 years. We have an aggressive growth strategy and need great talent to help us achieve our goals. As an industry leader - we are dedicated to finding and developing the best people. We want individuals who share our core values and demonstrate a true passion for what we do. Forward Air offers excellent compensation and benefits packages to our employees, as well as tremendous growth opportunities for top performers.

Position: Terminal Customer Service Representative / Dispatch

0400-1600 Sat and 0600-1800 Sun

Job Description:

The Terminal Customer Service Rep fields external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity and professionalism to resolve customer issues via phone and email communication.

Core Duties & Responsibilities:

  • Answer incoming calls and provide detailed information

  • Consistently monitor email requests and provide detailed information in a timely manner

  • Bill Updating (COM and NON-COM bills)

  • Check, fax and file PODs

  • Print inbound manifest/bills

  • Log/arrive all inbound drivers and sort bills

  • Notify customers of On Hand Shipments

  • Update storage

  • Set up shuttles, close shuttles and do paperwork for shuttles

  • Work on daily reports

  • Provide coverage for driver check in window (releasing cargo)

  • Regular and dependable attendance

  • Other duties as assigned


  • Demonstrated ability to carry out assignments to their completion and meet deadlines

  • Ability to establish and maintain effective working relationships with coworkers and managers

  • Proactively establish and maintain effective working team relationships with all support departments

  • Ability to perform general administrative duties; file, fax, data entry

  • Possess an understanding of industry documents (bill of lading, MAWB, TSA forms, etc)

  • High school diploma or GED equivalent

  • All applicants are subject to a criminal background investigation

  • Ability to perform general administrative duties; file, perform data entry, photocopies, etc.

  • Ability to handle heavy work load and work well under pressure


  • Ideal candidate will possess a -can do- attitude with a -will do- work ethic

  • Must have the ability to work in a fast paced environment

  • Strong verbal and written communication skills

  • Transportation industry knowledge and experience is a plus

  • Computer skills, including MS Office/Excel, AS400 functions: air-bills, manifest, customer, customer service, reports, etc.

Forward Air is an Equal Opportunity employer.