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Medical Transportation Management Inc. Corporate Dispatcher - REQ4834 in Lake Saint Louis, Missouri

Who We Are and Our Mission:MTM and MTM Transit are healthcare and transportation management companies whose mission is to collaborate with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. As the nation's most trusted partners in removing community barriers, we prioritize the wellbeing of the communities we serve through philanthropy. Nationwide, our diverse employee base is always willing to give back and contribute. As a Woman-Owned Business Enterprise (WBE) certified by the Women's Business Enterprise National Council, we are committed to maintaining and empowering a diverse workforce.Simply put, we are passionate about what we do and it shows. MTM has been recognized with numerous awards and accolades, including Mogul's Top 100 Innovators in Diversity and Inclusion (2017). The St. Louis Business Journal Healthiest Employers (2020), Best Places to Work (2019), Fastest-Growing Private Companies (2017), Top Family Owned Business (2016) and Top Five Largest Women-Owned Business (2020)The Corporate Dispatcher is responsible for all dispatch tasks and functions. This includes a variety of trip and delivery types and methods, with various technology incorporated. The Corporate Dispatcher will assure all trips and deliveries are dispatched timely and within quality performance guidelines. The Corporate Dispatcher will be proficient with all tools, portals and processes of dispatching, including participation in various pilots and testing of new dispatch processes.This position is located at our office in Lake St. Louis, MO.What Will Your Job Look Like?Ensure all routing is completed timely and efficiently, with high quality routesEnsure all trips are set with the appropriate transportation provider in a timely mannerEnsure all trips are completed within the expected appointment timeEnsure appropriate rates are used in the process to keep transportation costs at a reasonable levelMonth over month reduce the average cost per mileUse technology to effectively monitor all trips and delivery, and take necessary action in proactively meeting timelinesWork with the Dispatch Supervisor and Department Manager to innovate and implement more efficient processes, streamlining the work flow for both the member and the Dispatch DepartmentMeet all production and quality expectations of the positionEnsure all queues, tools and processes are worked timely and successfully to meet expected performance requirementsEnsure all status codes in which Dispatch is accountable for, are worked timely and within guidelines setSupport the enterprise / regions / divisions with dispatch tasks as neededBe proficient in the use of all routing tools and processesPartner with other departments in pilots and testing of improved dispatch methods / typesAll you need is...High School Diploma or GED equivalentTyping speed of 30 words per minute or greater6 months of customer service experiencePrevious dispatching experience, preferredPrevious Call Center experience, preferredPrevious experience with routing software, AS400, Salesforce and/or CHAT function, preferredEven better if you have...Knowledge of Microsoft Outlook, Word and ExcelBasic mathematic skillsExemplary communication skillsAbility to articulate problem solving skills and customer satisfactionPositive and professional attitude when dealing with internal and external personnelAbility to tactfully identify diverse customer needs and respond appropriately by questioning and obtaining necessary informationExcellent organizational and multi-tasking skillsTeam PlayerWillingness to learnAbility to maintain high level of confidentialityMTM Incentives Health and Life Insurance PlansDental and Vision Plans401(k) with a company matchWork From Home OpportunitiesFlexible SchedulingPaid Time Off and Holiday PayMaternity/Paternity LeaveBirthday HolidayCasual Dress EnvironmentTuition ReimbursementMTM Perks Di