Job Information
ImageFIRST Route Driver / Customer Advocate in St. Louis, Missouri
Founded in 1967, ImageFIRST® is the largest and fastest growing national linen rental and laundry service specializing in the healthcare market. ImageFIRST has more than 50 locations nationwide serving over 14,000 medical facilities every week providing linen, patient gowns, scrubs and more while managing their clients’ linen inventory for cost management. With a customer retention rate of over 95%, ImageFIRST is dedicated to improving patient satisfaction through quality products and remarkable service: their Comfort Care® line of gowns are proven to increase patients’ favorable perception of a facility by more than 50%.
RESPONSIBILITIES:
This is a service oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative sales and service strategies. To grow existing customer business through sales and retention programs, to provide prompt, effective solutions to customer needs, to maximize route revenue through improved time management and upgraded product mix, to maximize contract terms by identifying changes in programs that require updated paperwork and to be ImageFIRST’s “face” to our customers and potential customers.
ESSENTIAL JOB RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
Support: Promote our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers and community
Customer Relationships:Identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain enthusiastic and professional attitude and maximize customer contract term
Route: Manage route to maximize efficiency, productivity and revenue: operate company equipment safely and responsibly, comply with applicable rules and regulations relating to safety and operation of commercial motor vehicles
Product Management: load outs, inventories, quality-stains/damage, tape changes
Product Knowledge: Individual linen items, colors, sizing, changes/quantities, availability, including carts used
Load truck: organization, drivers' logs, maintain route books
Unload Truck: check-in (repairs, disco, NOG, Spot Light, Bio), empty, soiled sort, pockets
Account appearance: organization of rails, hanger racks, plastic, wet bags, posters and repaid bags
Truck Maintenance: timely communication of repairs, PM, accidents
Paperwork: Driver delivery manifests and load lists
MINIMUM QUALIFICATIONS:
Minimum of 3 years’ of truck driving experience
Ability to lift 50 pounds on a frequent basis
Ability to push and pull carts upto 650 pounds
Ability to drive commercial motor vehicle for up to 10 hours on a daily basis
High School Diploma or equivalent
Valid Class A Commercial Driver’s License and Excellent Driving Record
Sense of direction/knowledge of area
Professional Appearance
Exceptional customer Service skills
Must have good communication skills
ImageFIRST employees are expected to:
Be Respectful: Value all we come in contact with
Be Remarkable: Create a positive moment with every interaction
Be Safe: Keep ourselves and those around us safe
Be Honest: Be guided by truthfulness in all we do
Benefits:
Competitive pay
Medical, Dental, Vision
401k (match)
Paid Time Off Package
Great company culture
Collaborative team environment
EOE / Drug Free Workplace
ImageFIRST is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, nation origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion and the diversity of our associates.
ID: 2021-1358
External Company Name: ImageFIRST Healthcare Laundry Specialists
External Company URL: https://www.imagefirst.com
Street: 2030 S. broadway St.